terms & conditions

The Terms & Conditions set out below have been carefully written to ensure protection of both you {"The Client/Customer"}, and the designer {"Inscape Design Co"}. Please read terms in their entirety prior to purchasing or contacting me for services/projects.

PAYMENTS & PRICING

All pricing at Inscape Design Company are subject to change at any time and are effective upon posting to this site. Any pricing agreed upon between Inscape Design Company and client, prior to these changes, will remain valid until that project is complete.

 

GENERAL GRAPHIC DESIGN

All General Graphic Design Projects {i.e. Logo Development, Flyer Design, Packaging, etc.} that are $800 and under, require payment in full prior to entering design/work phase. Projects that are $801 or more, excluding web design, require a non-refundable deposit of at least 80%prior to entering design/work phase. Please note that adherence to payment schedule and full payment is required prior to project finalization and delivery.

BRAND DEVELOPMENT

If not paying in full and no add-ons are selected, a non-refundable deposit of $800 is required to secure a project start date. If add-ons are selected, a non-refundable deposit of $1000 is required. If print and/or digital collateral is needed a separate invoice will be provided. Please note that adherence to payment schedule and full payment is required prior to project finalization and delivery.

WEB DESIGN PROJECTS

Upon booking, 3 Page Website Design requires payment in full. If booking a 6+ Page Website Design service, an 80% non-refundable deposit is required. Please note that adherence to payment schedule and full payment is required prior to project finalization and delivery. Semi-Custom Web Design Packages require payment in full.

OTHER SERVICES

For all projects/services not directly purchased through site, full payment or deposit must be paid within 24 hours of invoice receipt. If payment is not received, project will not enter design/work phase and is subject to cancellation. Upon receipt of the final payment, the project will be finalized and all files will be sent to client.

Currently, the following payment methods are accepted: Debit/Credit Card. Projects will not begin until deposit or full payment has been successful and 100% cleared. For any additional fees {i.e. refinements, etc.}, clients may be billed via invoice or other payment options may be provided at that time.

REFUNDS & CANCELLATIONS

Once a payment or deposit is made, Inscape does not provide refunds for any services. Buyers remorse or wanting to use another are not acceptable means for a refund. Once payment has been made to Inscape, the project will enter the design timeframe given to client. It is advised that ample time is given for project completion for the following reasons: refinements may be needed, peak in orders/work load and prior work may require more time than expected. Adequate design timeframes are provided for each project, however, due to busy/peak times, an additional business day or two may be required.

If for any reason, you wish to cancel a service already rendered/paid for, you may do so. However, due to work produced or in queue, payments already received by Inscape will not be refunded in order to offset the loss of business. If partial work has already been received by the client and they opt to cancel, payment {partial or full} that has been paid will not be refunded. In these cases, ownership of all artwork, layouts, and development will remain the property of Inscape Design Company and any remaining work will not be sent to the client for their ownership. If the project is in its final stage, ownership will be transferred to client after full payment is received.

The only reason any monies will be refunded is in the event that Inscape Design Company is unable to complete the project for personal reasons or illness.

DRAFTS

Draft images/projects of ANY kind are for approval purposes only. They may not be copied, manipulated, or distributed to any other person or company other than those directly involved with the project without prior permission from Inscape Design Studio. All drafts are the property of Inscape Design Studio.

REFINEMENTS

Each project done by Inscape Design Company has a refinement limit of 2 to 3, depending upon the project. After that, additional refinements will incur a monetary fee per refinement or hourly rate, depending upon the project.

DESIGN CONTENT

It is ideal and important to have a vision and ideas in mind for your business project, so you can relay that information to me. Freestyling is an option, however, our creative visions may not match, so please keep this in mind, as this can lead to more refinements than needed. Creative inspiration is everywhere and can help you piece together a concept or idea for the project you are purchasing. 

For any image-based project, clients are required to submit all HIGH-QUALITY photos. Pixelated photos or blurry/dull images will not result in the best quality design. All projects require submission of any verbiage needed. Please ensure that all submitted content is spell-checked and not subject to copyright. Assistance with copy or verbiage development is not included with any service. Inscape may conduct limited revisions to submitted content if necessary for the project, of which client will be notified prior to change.

TIMEFRAMES

It is of upmost importance that Inscape Design Company complete projects in a timely manner. However, due to the uniqueness of each project and client, more time may be needed to ensure expectations are exceeded. Although a Standard Design Timeline is given, we cannot and do not guarantee a completion date for any project. Note that timeline usually is dependent on the speed of the client's feedback and the number of refinements required. During peak/busy times, projects may require an extended design timeline of 1-3 business days. Please be advised that Weekend and Holidays are not considered business days, and are not included in the project timeframe.

DELIVERABLES & POLICY

All design projects are sent to you {"The Client/Customer"} via email from us {"Inscape Design Company"}. Logo designs are available in the following formats: JPG, PNG, PDF, and SVG formats. There is an additional charge for vector {SVG} file formats; this format is typically used as it allows scaling of any size. Other projects such as flyers, business cards, etc. are sent in the following formats: JPG, PNG, or PDF. If a vector, PDF, or another file format is needed, please contact Inscape. There is an additional fee depending upon file type. All core .PSD and .AI files remain the property of Inscape Design Company, even if a copy has been supplied to you. All file formats provided for a particular project are listed within the corresponding description.

CLICK HERE TO VIEW PRIVACY POLICY

FREQUENTLY ASKED QUESTIONS

Can I change my mind or alter my order once placed?


Orders are automatically added to our design queue as a Project once they have been placed/booked and payment processed. Any changes or additions you wish to be made may affect your place in the queue, in addition, to an extension of your project's original timeframe to accomodate for any desired changes. Please contact us as soon as possible with any requests and we will let you know if it can be accomodated, and the estimated design timeframe with be adjusted as necessary.




How long will it take to complete my project?


Every brand is unique and custom to each clients needs. Projects can typically take up to 9 weeks to complete, depending on elements and complexity of said project. Please be advised that timeframes provided are standard and can increase slightly during peak times. Please note that revisions may require additional time. If a revision has been requested, at least 2 business days may be added to your initial timeframe, depending upon type and complexity. If you have time constraints, please be aware of these processes and if necessary, inquire about expediting your project.




If additional refinements are needed, can those be added on?


Definitely! If for some reason additional refinements are required, these can be added on at a rate dependent upon project and complexity. View service descriptions for details.




What happens if I don't like the design?


Our ultimate goal is to present the best work to our clients. It is of upmost importance to complete the vision our clients have in mind for their brand. However, our creative minds may not always mesh and you may request changes to the project draft. Each service includes 2 rounds of refinements. Keep in mind that once the refinement limit has been met, a fee will incur. Upon finalizing the project, file(s) will be sent to you, of which future changes of any kind will require an additional fee.




Do you grant refunds?


Once orders have been placed and due to the nature of our services/products, refunds are NOT permitted. Reasoning such as buyers remorse are not acceptable, and it is advised to be sure of your purchase beforehand. Refunds may only be provided in the event that Inscape Design Co is unable to commit to a project for unforeseen circumstances. Once a project has been placed in the Inscape Design Queue, no refunds will be given.